ISF Fitness Equipment Shipping & Pickup Policy:

For all orders, please provide a phone number and email address so trucking companies may contact you.  All items are shipped through USPS, UPS, Fedex, or Freight via road transport either ground service or freight truck. 

We do our best to ship out in a timely manner but this may take a few days.  We will choose courier at our discretion based on what is the most economical rate. Rates can be affected by package weight, package volume, package dimensions, and destination location. Free (or included) shipping rates provided are only applicable to the continental United States (lower 48) with clear road access. Addresses requiring Air or Boat access will likely incur additional charges even if the item is marked with Free Shipping. This will include areas like Alaska, Hawaii, any Island or property that does not have road access, any USA Territory, Commonwealth, or other US affiliated State.  You should contact ISF before ordering for a shipping rate quote if your shipping address falls into any of these categories.  This applies even to orders marked Free Shipping as our shipping system cannot always distinguish addresses requiring special access requirements.  

Typical Ground shipments with USPS or UPS will likely be left at your address, whether you are present or not. Any shipment going out freight will require you to be available over a specified window of time (likely a window of a few hours) to receive delivery and the truck must be able to access your property to curb side deliver the goods.  Orders over $750 will require a signature to be released. Freight companies will not deliver unless you are present, and will generally need to speak with you to schedule the delivery time. All deliveries require an accessible address.  If a delivery truck will not be able to access your property in a normal manner (ie drive to your property and park outside of it) then you should contact us for a custom quote. 

If any product is returned due to insufficient, or incorrect shipping information, then the buyer will be held responsible for the cost of any further shipments. For shipments being sent to a PO Box, APO/FPO, or address outside of the continental United States, you must contact us prior to placing your order to verify that we are able to ship you the desired product to that address. Additional charges may apply. All international orders are subject to customs, duties and taxes which are imposed by your country, and will be required to be paid by you. ISF is not responsible for any such charges, and we cannot predict what those charges will be. To note, on customs documentation, the actual value of the order will be indicated, we are unable to modify that value in any manner.

Cancellation Policy:

The buyer may cancel their order for a full refund at any time prior to the order fulfillment stage. Once an item has been shipped, the buyer is solely responsible for all shipping costs.

Return Shipping:

Shipping arrangements and payment for returns (excluding products shipped in error, or arrived damaged and/or defective) are the responsibility of the customer. We strongly encourage you to obtain a tracking number and purchase insurance on the items as ISF will not be liable for returns lost or damaged in transit. Any returned products that were purchased where shipping was included (as in Free or Included shipping) will have the actual shipping cost incurred by I Sell Fitness deducted from the refund.

Returned products must be received by I Sell Fitness in the original packaging and in brand new condition, just as it was shipped to you. We reserve the right to inspect all returned products and may reduce the credit if the product is returned with post delivery damage or if all the contents of the product are not returned.

Local Pickups

We currently have fitness equipment warehouse pickup locations in Wayne NJ and Bellmawr NJ.  Please note that all local pickups are by appointment and should be arranged to be picked up in a timely manner once notified items are ready for pickup. We are not a warehouse to store items for pickup at leisure. Any items not picked up within 10 calendar days notice of being ready for pickup, are subject to an order cancellation and a 15% restocking fee, or daily storage fee, upon ISF discretion. It is the buyers responsibility to make timely arrangements for any pickup item.  Note any return on pickups is the responsibility of buyer, if an item is found to be defective ISF will substitute or refund, however it is the responsibility of customer to bring item back.  All items should be inspected prior to leaving our warehouse, it is the customer's responsibility to ensure they receive and leave with their entire order.  Any items of Pre-Order have estimated dates of arrival, no arrival dates are ever guaranteed, and ISF will not be held liable for any such delay.