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Shipping policy

ISF Shipping Policy:

All items are shipped through USPS, UPS, or Freight. We do our best to ship ground orders out by the next business day and freight orders out within two business days.  We will choose courier at our discretion based on what is the most economical rate. Rates can be affected by package weight, package volume, and package dimensions. Free (or included) shipping rates provided are only applicable to the continental United States, as in the Lower 48 USA States, unless the system shows auto generated rates and or carriers. Packages sent to Alaska, Hawaii, or any USA Territory, Commonwealth or other US affiliated State will likely incur additional cost, and you should contact ISF for a rate quote if one is not already shown on the checkout page. For all items, please provide a phone number or email address with your order. Typical Ground shipments with USPS or UPS will likely be left at your address, whether you are present or not. Any shipment going out freight will require you to be available over a specified window of time (likely a window of a few hours) to receive delivery. Orders over $750 will require a signature to be released. Freight companies will not deliver unless you are present, and will generally need to speak with you to schedule the delivery time. If any product is returned due to insufficient, or incorrect shipping information, then the buyer will be held responsible for the cost of any further shipments. For shipments being sent to a PO Box, APO/FPO, or address outside of the continental United States, you must contact us prior to placing your order to verify that we are able to ship you the desired product to that address. Additional charges may apply. All international orders are subject to customs, duties and taxes which are imposed by your country, and will be required to be paid by you. ISF is not responsible for any such charges, and we cannot predict what those charges will be. To note, on customs documentation, the actual value of the order will be indicated, we are unable to modify that value in any manner.

Cancellation Policy:

The buyer may cancel their order for a full refund at any time prior to the order fulfillment stage. Once an item has been shipped, the buyer is solely responsible for all shipping costs.

Return Shipping:

Shipping arrangements and payment for returns (excluding products shipped in error, or arrived damaged and/or defective) are the responsibility of the customer. We strongly encourage you to obtain a tracking number and purchase insurance on the items as ISF will not be liable for returns lost or damaged in transit. Any returned products that were purchased where shipping was included (as in Free or Included shipping) will have the actual shipping cost incurred by I Sell Fitness deducted from the refund.

Returned products must be received by I Sell Fitness in the original packaging and in brand new condition, just as it was shipped to you. We reserve the right to inspect all returned products and may reduce the credit if the product is returned with post delivery damage or if all the contents of the product are not returned.